Gym Policies
COVID-19 SAFETY MEASURES, ASSUMPTION OF RISK AND INDEMNITY
We have implemented a variety of safety measures to ensure our studio is as safe as possible
for all of our Clients as recommended by the Provincial Health Officer and by WorkSafe BC and
will continue to monitor and update our safety precautions as necessary. Such measures
include limiting group class size, disinfecting all equipment regularly and limiting our operating
hours. All clients are required to abide by all safety requirements while using the studio.
SYMPTOMS OF COVID-19 INCLUDE FEVER, CHILLS, COUGH, SHORTNESS OF BREATH,
SORE THROAT AND PAINFUL SWALLOWING, STUFFY OR RUNNY NOSE, LOSS OF
SENSE OF SMELL, HEADACHE, MUSCLE ACHES, FATIGUE OR LOSS OF APPETITE.
IF YOU HAVE TRAVELLED OUTSIDE OF THE PROVINCE IN THE LAST 14 DAY AND/OR
EXPERIENCED ANY OF THE ABOVE SYMPTOMS, YOU ARE NOT PERMITTED TO ENTER
THE STUDIO.
While we are taking precautions to help stop the spread of COVID19, there is a risk that anyone
who enters the studio is at risk of exposure to the virus. Anyone who enters the studio
voluntarily assumes such risk and agrees to indemnify, release and save harmless Wild +
United Athletics Inc., and its directors, officers, employees, contractors, successors and assigns
from any loss, costs, damage or expense as a result of being exposed and/or contracting
COVID19 while attending the studio.
CANCELLATIONS
We get it, life happens and sometimes plans change. We have a 24 hour cancellation policy. This means for up until 24 hours prior to your class, you can cancel out and no one will ever know! However, after that time period you will be considered a late cancel.
How It Works
If you're on an unlimited membership:
-late cancel, you will be charged a $5 fee
-no show, you will be charged the full rate of 1 punch card pass, $19.50
If you're a punch card holder or doing a drop in:
-late cancel, you will lose the punch or drop in
-no show, you will also lose the punch or drop in
That being said we understand things happen that are out of our control. If there is an emergency, please cancel yourself out of class and email us at info@wildandunited.com
Personal Training Clients: Clients must provide 24 hrs notice when cancelling or rescheduling a
personal training session. If 24hrs notice is not provided, the client will be charged the full fee for
the missed session. Please contact your personal trainer directly to change or cancel your
appointment.
WAITLIST
You may sign up for full classes by joining the waitlist. If you are on the waitlist and get bumped
into class with less than 24 hours’ notice and can’t make it, you will not be charged. If you are
provided more than 24 hours’ notice our cancellation policy above will apply.
MEMBERSHIP
If you are away for more than a week we are happy to put your unlimited membership on hold.
Holds may only be placed in advance of missed time, not after returning from your break.
However, 10 punch cards my not be put on hold.
REFUNDS
All passes are non-refundable. Unlimited monthly passes expire 1 month after the purchase
date. 10 class cards are for use of our group fitness classes and open gym and expire 6 months
after the purchase date. All memberships and punch cards are non-transferable.
PRICING
Pricing for all group classes, memberships and personal training are as set out on our website
and subject to change at any time. All prices listed are in Canadian dollars.
RETAIL RETURNS + EXCHANGES
Wild+United does not issue refunds on our products, but we are happy to offer an exchange or
store credit within 7 calendar days of your purchase. Items returned to us must be in original,
re-sellable condition.
PERSONAL BELONGINGS
Wild + United Athletics is in no way responsible for the safekeeping of your personal belongings
while you are present in the studio. We highly recommend you do not bring any valuable items
into the studio.
AGE RESTRICTIONS
We welcome participants ages 18+ to freely access our classes. Any client 16-18 years old
must be accompanied by a guardian. Sorry we don't allow under 16's to join our group classes. Sometimes we offer specific classes for under 16's, call us for more info on these options.