COVID-19 SAFETY MEASURES, ASSUMPTION OF RISK AND INDEMNITY
We have implemented a variety of safety measures to ensure our studio is as safe as possible
for all of our Clients as recommended by the Provincial Health Officer and by WorkSafe BC and
will continue to monitor and update our safety precautions as necessary. Such measures
include limiting group class size, disinfecting all equipment regularly and limiting our operating
hours. All clients are required to abide by all safety requirements while using the studio.
SYMPTOMS OF COVID-19 INCLUDE FEVER, CHILLS, COUGH, SHORTNESS OF BREATH,
SORE THROAT AND PAINFUL SWALLOWING, STUFFY OR RUNNY NOSE, LOSS OF
SENSE OF SMELL, HEADACHE, MUSCLE ACHES, FATIGUE OR LOSS OF APPETITE.
IF YOU HAVE TRAVELLED OUTSIDE OF THE PROVINCE IN THE LAST 14 DAY AND/OR
EXPERIENCED ANY OF THE ABOVE SYMPTOMS, YOU ARE NOT PERMITTED TO ENTER
While we are taking precautions to help stop the spread of COVID19, there is a risk that anyone
who enters the studio is at risk of exposure to the virus. Anyone who enters the studio
voluntarily assumes such risk and agrees to indemnify, release and save harmless Wild +
United Athletics Inc., and its directors, officers, employees, contractors, successors and assigns
from any loss, costs, damage or expense as a result of being exposed and/or contracting
COVID19 while attending the studio.
Group Classes: Notice for cancellation is required to allow waitlisted clients the chance to attend
group classes when they are fully booked. If less than 24 hours notice is provided or you are a
no-show at the class, a $5.00 cancellation fee will be charged to your MindBody account.
Punch card holders can regain the lost punch by emailing firstname.lastname@example.org.
Personal Training Clients: Clients must provide 24 hrs notice when cancelling or rescheduling a
personal training session. If 24hrs notice is not provided, the client will be charged the full fee for
the missed session. Please contact your personal trainer directly to change or cancel your
You may sign up for full classes by joining the waitlist. If you are on the waitlist and get bumped
into class with less than 24 hours’ notice and can’t make it, you will not be charged. If you are
provided more than 24 hours’ notice our cancellation policy above will apply.
If you are away for more than a week we are happy to put your unlimited membership on hold.
Holds may only be placed in advance of missed time, not after returning from your break.
However, 10 punch cards my not be put on hold.
All passes are non-refundable. Unlimited monthly passes expire 1 month after the purchase
date. 10 class cards are for use of our group fitness classes and open gym and expire 6 months
after the purchase date. All memberships and punch cards are non-transferable.
Pricing for all group classes, memberships and personal training are as set out on our website
and subject to change at any time. All prices listed are in Canadian dollars.
RETAIL RETURNS + EXCHANGES
Wild+United does not issue refunds on our products, but we are happy to offer an exchange or
store credit within 7 calendar days of your purchase. Items returned to us must be in original,
Wild + United Athletics is in no way responsible for the safekeeping of your personal belongings
while you are present in the studio. We highly recommend you do not bring any valuable items
into the studio.
We welcome participants ages 18+ to freely access our classes. Any client under 18 years old
must be accompanied by a guardian.