Terms + Conditions                    

 

CANCELLATIONS

You have a 1 hour window to cancel out of class without getting charged. If you cancel with less than 1 hour notice or NO-SHOW, and are on a monthly membership or punch card you will be charged $5. Punch card holders can regain that lost punch by emailing info@wildandunited.com.

Personal training sessions require 24 hrs to change or cancel a booking and clients must communicate directly with their personal training to make any changes.  If 24 hrs notice is no provided it will result in loss of the session.

WAITLISTING

You may sign up for full classes by joining the waitlist. If you are on the waitlist and get bumped into class with less than 1 hour notice and can’t make it, you will not be charged. 

 

MEMBERSHIP HOLDS

Yes.  If you are away for more than a week we are happy to put your unlimited membership on hold.  Holds may only be placed in advance of missed time, not after returning from your break. 10 punch cards my not be put on hold.

REFUNDS

All passes are non refundable. Unlimited monthly expire 1 month after the purchase date. 10 class cards are for use of our group fitness classes and open gym and expire 6 months after the purchase date. All memberships and punch cards are non-transferable. All prices are in Canadian dollars (CAD).


RETAIL RETURNS + EXCHANGES

Wild+United do not issue refunds on our products, but we are happy to offer an exchange or store credit within 7 calendar days of your purchase.  Items returned to us must be in original, re-sellable condition.  

PERSONAL BELONGINGS

Wild + United Athletics is in no way responsible for the safekeeping of your personal belongings while you are present in the studio.

PUPPERS POLICY

We are a doggy friendly studio and absolutely love having pups hanging around. HOWEVER, it is not our responsibility to take care of your dog if they’re disrupting the class. If your pup isn't able to chill quietly, it is your responsibility to calm your pup, and if need be, leave the class. We are also not liable for anything your dog may eat, chew, bite, lick, smell, etc. while they are here. Please be aware of these things before bringing them into the space.

KID POLICY

If you are going to be bringing children into Wild + United Athletics it is of the utmost importance to keep them safe. Kids are welcome to hang our at our coffee table as long as they are respectful, stay at the coffee table, are never in the gym without being accompanied by their guardian, and use headphones when listening to devices. 

Please note we are not a licensed day-care and can take no responsibility for the supervision and safety of your children.

AGE RESTRICTIONS

We welcome participants ages 16+ to freely access our classes. Any client under 16 years old must be accompanied by a guardian. 

Have a question? Shoot!
LINKS
CONTACT
236-255-1979   info@wildandunited.com
239-2 Puntledge Rd. Courtenay BC V9N 3P9
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© 2018 by Wild + United Athletics Inc.